Refund & Returns Policy

Final sale

Every Harnoor BTQ piece is made to order for you, so all sales are final. We do not accept returns, exchanges or refunds for change of mind, a size or style chosen by the customer, slight variations in colour, embroidery or handwork (a natural part of handmade pieces, and screen colours can differ), or courier delays.

Not sure about your size? Check the Size guide on the product page, or message us before ordering and we will help you choose.

Damaged or wrong item

If your order arrives damaged, defective or is not the item you ordered, we will make it right with a repair, a replacement or a refund to your original payment method.

• Tell us within 48 hours of delivery.
• Share an unboxing video and clear photos of the issue and the shipping label.
• Keep the piece unused, unwashed and with all tags and packaging.

Once we confirm the issue, we will arrange the pickup or tell you how to send it back, at no cost to you. Refunds are processed within 7–10 business days of approval.

Cancellations

Because work on your piece starts soon after payment, orders can be cancelled only within 12 hours of placing them. Custom orders cannot be cancelled once fabric has been cut.

Contact

Email info@harnoorbtq.com or WhatsApp +91 78147 54065 with your order number.

By placing an order you agree to this policy.