FAQ
Everything you need to know before placing your order.
We're committed to providing a seamless shopping experience. If you have additional questions, feel free to contact us at harnoorbtq@gmail.com.
Refund
All purchases are final. We do not offer refunds once an order has been placed and processed.
Orders cannot be cancelled once they have been confirmed. Please review your order carefully before completing your purchase.
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photos. We’ll review your request and work toward a suitable resolution.
Delivery
Orders are typically processed within 3–5 business days. Delivery times vary depending on your location.
Yes. Once your order has been shipped, you’ll receive a tracking number by email.
We currently ship to selected countries. Available shipping destinations are shown during checkout.
Shipping & Returns
Shipping charges are calculated automatically at checkout based on your delivery address.
At this time, we do not accept returns or exchanges. Please review our size guide and product details before placing your order.
While we work with trusted courier partners, delivery delays may occasionally occur due to weather, customs, or carrier issues. We appreciate your patience.
Payment
We accept secure payments through major credit and debit cards, along with other payment methods available at checkout.
Yes. All transactions are processed through secure, encrypted payment gateways. We never store your complete payment information.
Yes. You’ll receive an order confirmation email immediately after your payment has been successfully processed.
